For all custom fine linen orders we recommend that you first contact us in order for an experienced staff member to discuss all the details of a custom order with you. We will need to confirm bedding sizes and measurements and the specific choices for each luxury bedding or custom linen item in the ensemble.
After your initial contact we will send swatch samples of our designer linens if so needed. These samples will allow you to examine the colors of the custom linens in the lighting of your home while getting a good sense of the quality and feel of the fabric. All samples may be returned in their original package within 30 days for a full refund.
Custom bedding sizes or fine linens items identified as custom made require a 60% deposit due at time of order. The balance will be charged the day of shipping. Please allow 5-10 weeks for all special fine linens order items or custom luxury bedding. As custom items are made to order all sales are final.
Cancellations: Since our luxury custom bedding is a made-to-order, a cancellation means deposit monies are forfeited.
To check the status of your order please call 1-912-447-5885 Monday-Saturday from 9:00-7:00 PST or email us at firstname.lastname@example.org